Guest Policies

General Booking Policy:

Certain destinations may have different travel guidelines for specific times during the year. Please abide by all laws and guidelines as applicable.
Policies are booking specific and would be informed to the guest at the time of booking or upon Check-In.
Reference to Wolfstake Events & Vacation Homes includes its affiliates, employees and officers. “Hotel/ Private villa/ Resort” refers to the hotel or home in which you have made a valid booking through Wolfstake Events & Vacation Homes

If you need any help in creating new booking Wolfstake Events or Vacation Homes Booking expert has a 12 *7 support to help you between 09:00Am to 09:00 Pm . Please contact Wolfstake Events & Vacation Homes. customer care number +91 9322647447

If you need to cancel or change your reservation made through the Wolfstake Events & Vacation Homes app, website or call center, please contact Wolfstake Events & Vacation Homes customer care number +91 9322647447 or + 91 8830793737

Check-in Policy:

The primary guest must be at least 18 years of age to be able to check into the hotel.
The usual standard check-in time is 12 noon. Wolfstake Events & Vacation Homes tries to ensure that you can check-in any time after that till your reservation is valid.
It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the Hotel/ Private villa/ Resort”. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
After reaching the Hotel/ Private villa/ Resort”, if you face any difficulty in check-in and it cannot be resolved by the Hotel/ Private villa/ Resort, you are requested to contact Wolfstake Events & Vacation Homes immediately. Wolfstake will verify the issue with the Hotel and post verification, you would be provided the following assistance:
a. Wolfstake Events & Vacation Homes will try to arrange for accommodation in the same Hotel/ Private villa/ Resort”
b. Wolfstake Events & Vacation Homes will try to provide you with alternate accommodation in its other listed properties if the same is available.
c. If Wolfstake Events & Vacation Homes is unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered full refund.
d. Wolfstake Events & Vacation Homes will not be liable for compensation beyond your booking payment.
Unless specifically intimated, Wolfstake Events & Vacation Homes shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of Wolfstake Events & Vacation Homes.

Early Check-in and Late Check-out:

1. Early Check-In: The standard check-in time in Hotel/ Private villa/ Resort” is 12 noon unless mentioned otherwise in your Booking voucher. Early check-in is subject to availability. Extra charges will usually apply as per below policy:

Check-in Time	Early Check-in Charges
Before 6 AM	100% charges for one day payable as per room/villa/ farmhouse rates for the previous day
Between 6 AM and 10 AM	0% to 30% charges payable as per room rates for the previous day, depending on hotel policy
Between 10 AM and 12 Noon	Complimentary

Complimentary breakfast will not be available to you for the day of early check in.

2. Late Check-out: The standard check-out time in Hotel/ Private villa/ Resort is 11AM unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed with the Hotel/ Private villa/ Resort” in advance. Extra charges will usually apply as per the below policy:

Check-out Time	Late Check-out Charges
Between 11 AM and 1 PM	Complimentary
Between 1 PM and 5 PM	Upto 30% of the room/villa/farmhouse rate for the day, depending on hotel policy
After 5 PM	100% of the room/villa/farmhouse rate for the day

Booking Extension Policy:

Any extension of stay at the Hotel/ Private villa/ Resort is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.

Cancellation Policy:

1. You can cancel your booking using the Wolfstake Events & Vacation Homes website, call or mobile app.

2. The applicable refund amount will be credited to you within 7-14 working days. Events & Vacation Homes reserves the right to debit from Events & Vacation Homes Money account, in case of cancellation amount being higher than money already paid by you.

3. Apart from Private Villas and Resorts Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonoured by the Hotel, Wolfstake Events & Vacation Homes shall be under no obligation to refund any amount to the Guest.

4. Hotel/ Private villa/ Farmhouse/Resort reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel/ Private villa/ Resort is suspicious of the Guests check-in at it’s Property. Under all such cases Hotel/ Private villa/ Resort shall be under no obligation to refund any amount to the Guest.

Cancellation is policy is not applicable on any Private Villas and Farmhouses in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of Wolfstake Events & Vacation Homes. We will be able to offer a Reschedule for the same for upto 90 days from the date of booking and and longer if required due to delay in resolution to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of Wolfstake Events & Vacation Homes.

Apart from Private Villas and Resorts Some Hotels do not provide cancellation/ refund once booking is confirmed, this will be updated to the guest at the time of Confirming booking irrespective of the time frame. We will be able to offer a Reschedule for the same for upto 90 days from the date of booking

Refund Claim Period

Please note our refund policy for cancellations. Refunds are not applicable for last-minute cancellations. If a cancellation request is made at least 7 working days in advance, we may consider a partial or full refund based on the policies set by the selected venue. Any exceptions and the possibility of a refund will be communicated to the guest at the time of booking, as outlined in the booking confirmation.

Refund approvals are subject to consideration of the services and bookings made, and must reference the terms specified in the booking confirmation.

For corporate bookings, the cancellation policy mentioned on your contract will apply.

In case no cancellation policy is mentioned on the Hotel details page, the following cancellation policy shall apply:

Guest cancellation policy: For booking specific cancellation policy, please refer to your booking voucher.
No Show: For booking specific cancellation policy, please refer to your booking voucher.

Long Stay Bookings

For bookings of more than 7 nights, you have to settle all outstanding payments on a weekly basis. Further accommodation is subject to settlement of the outstanding amount.

Triple Occupancy Policy:

Some Hotels & Resorts allow triple occupancy by providing an extra mattress for the third person for extra fee. However no extra bed is usually provided

Visitors Policy:

You should check with the Private Villa/ Farmhouse/ Resort/Hotel for its Visitor Policy.
In order to maintain privacy of guests and the tranquillity of the Private Villa/ Farmhouse/ Resort/Hotel, Wolfstake Events & Vacation Homes. encourages its Hotel Partners to have a visitor policy where:

a. Visitors are generally allowed to meet guests in the guest rooms during the day in hotels only except if there is an emergency.

b. Visitors are not to be allowed to stay overnight in hotels only.

c. The Hotel front desk requires all visitors to present a government approved photo identity prior to accessing guest floors/rooms.

Private Villas, Farmhouses & Resorts do not entertain non residential guest In order to maintain privacy of guests and the tranquillity of the checked in guest thou the same can be approved upon chargeable basis

Child Policy:

Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.
Breakfast charges may be applicable for the child.

Service On-Time policy:

The Private Villa/ Farmhouse/ Resort/ Hotel associated with the program will have Service On-time tag/information displayed on the app or website.
If the issue can not be resolved, we will offer shifting to another Private Villa/ Farmhouse/ Resort/ Hotel in the same vicinity.

You need to call Wolfstake customer care number 932264774 / 8830793737 to register the issue for quick assistance.
Refund amount will be subjected to the severity of the issues and will be decided as per our guidelines.
As of now, this service is available for only selected hotels

Code of Conduct:

Illegal activities are not permitted in any Wolfstake Events & Vacation Homes Properties.
You should be aware that the Hotel may refuse service or evict you

a) For refusal or failure to pay for accommodation,

b) If you act in a disorderly fashion as to disturb the peace of other guests,

c) If you destroy, damage, deface or threaten harm to hotel property or guests,

d) Any of your actions are deemed inappropriate by the The Private Villa/ Farmhouse/ Resort/ Hotel.

Please keep the Private Villa/ Farmhouse/ Resort/ Hotel room in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).

Smoking, Drugs and Alcohol

Smoking is prohibited in Wolfstake Events & Vacation Home Properties. Some Private Villa/ Farmhouse/ Resort/ Hotel may prohibit smoking in their guest rooms so it is prudent to check with the Private Villa/ Farmhouse/ Resort/ Hotel Front Desk.
Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Private Villa/ Farmhouse/ Resort/ Hotel. Any evidence or suspicion of drug use at the Private Villa/ Farmhouse/ Resort/ Hotel will also be reported immediately to the police.
Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas of Wolfstake Events & Vacation Home Properties which include Private Villa/ Farmhouse/ Resort/ Hotel. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Private Villa/ Farmhouse/ Resort/ Hotel or other guests.

Safety and Security

For your own safety, please follow fire safety and emergency response procedures as directed by Hotel staff.
Wolfstake Events & Vacation Homes / Private Villa/ Farmhouse/ Resort/ Hotel are not liable for lost, misplaced, damaged or stolen valuables or belongings.

Contact Policies:

You may be contacted any time before your check-in date to confirm your arrival status/arrival time through calls or messages. If Wolfstake Events & Vacation Homes does not receive a response from you after multiple attempts, your booking may be put on hold or cancelled. Wolfstake Events & Vacation Homes will reinstate your booking when you contact us back or make a payment through our secure payment options, subject to availability.
As we continue to strive to improve our services, we may reach out to you for your feedback on your experience through calls or messages

We might reach out to you for offers

Beware of Fraud:

Wolfstake Creations Private Limited & Wolfstake Vacation Homes Private Limited does not authorise any of its employees, consultants, third-party vendors, associates to collect payment in any other form other than payments from secure Wolfstake Events & Vacation Homes gateway and its affiliated OTA payment gateway links.
Any instances where collection of payment is attempted from any unauthorized payment gateways other than the ones mentioned above are acts of fraud. Encountering and acting on the same is solely on your own accord and discretion. Wolfstake will not be responsible for any loss/liability arising out of such an event.

Contact Wolfstake Creations Private Limited

While Wolfstake Events and Vacation Homes works with our Private Villa/ Farmhouse/ Resort/ Hotel Partners to enable a comfortable stay, we recognise that you may have some concerns. If they are not addressed by the Private Villa/ Farmhouse/ Resort/ Hotel during your stay at the hotel, you may escalate the same to Wolfstake Creations Private Limited. No complaint would be entertained post check out. For any assistance from Wolfstake Events and Vacation Homes, please contact https://help.wolfstakeeventsandVacation Homes.com/.

Grievances

For any grievances:

Phone : +91 9322647447

Self Help : https://help.wolfstakeeventsandVacation Homes.com/.

Email: grievances@wolfstakecreations.com